Here's the latest developments from the team here at Concierge Preferred.

From mayoral proclamations to hospitality industry accolades, stay up-to-date on what’s happening here at Concierge Preferred.


CHICAGO (Aug. 29, 2017) – Concierge Preferred won the 2017 National Concierge Association (NCA) “International Partner of the Year” award at the annual NCA Conference held in Houston Aug. 16-20.

For the eleventh time, Concierge Preferred was awarded the prestigious International Partner of the Year award, which is given annually to an affiliate partner who has gone above and beyond in their support of the concierge community.

An international non-profit network dedicated to supporting concierges and affiliated partners in the job of providing a high level of service across the globe, the NCA provides a support structure staffed by leading experts on concierge service.

I am proud and thankful that Concierge Preferred is a member of the National Concierge Association,” says Joyce Fong, President of the NCA-Chicago Chapter. “They have been supportive of the Chicago chapter and the Association as a whole from day one. Their involvement and support is a model for how affiliate members can get involved and reap benefits.”

Additionally, Concierge Preferred’s Director of Concierge Relations and Services, Trisha Carey, was named NCA’s Board Member of the Year. With deep roots in the hospitality industry, Carey has been actively involved with the NCA in various roles over the years and currently serves as Marketing Director of the NCA’s Chicago Chapter.

Trisha applies her strengths to the association showcasing the chapter, and all we do, on a very public level,” says Fong. “As a chapter director, her willingness to step in to assist with other duties is greatly appreciated and noticed.”

Below are the list of award winners as well as some highlights from the weekend.

  • Best Affiliate Partner – Timmie Cortina, Absolutely Chicago Segway Tours
  • International Partner of the Year – Concierge Preferred
  • Leader of the Year – Joyce Fong, President
  • Board Member of the Year – Trisha Carey, Director of Marketing

Additionally, Trisha Carey received her Certified Concierge Pin and Concierge Preferred received their Gold Endorsed Partner Pin.

2017 Chicago Concierge Favorites Awards Winners

CHICAGO (Feb. 2, 2017) – Held in conjunction with the seventh annual “Concierge Day in Chicago”, by proclamation from Mayor Rahm Emanuel, over 500 of Chicago’s top hospitality industry professionals gathered at Concierge Preferred’s Chicago Concierge Favorites Awards on January 26, 2017 at the Hard Rock Café.

Over 170 businesses were highlighted, as they were hand-picked by Chicagoland’s 650-plus suburban and city concierge as their favorite destinations in the categories of shopping, dining, nightlife, and cultural attractions.

An awards show-style presentation took place at the event, in which the top five vote getters in each category were announced and presented with an award.

Concierges’ Top 5 Favorite Shopping Destinations were:

  • Macy’s State Street
  • Magnificent Mile
  • Fashion Outlets of Chicago
  • Garrett Popcorn Shops
  • State Street

The top six, thanks to a tie, Favorite Cultural Attractions were:

  • The Art Institute of Chicago
  • Chicago Architecture Foundation Cruise Aboard Chicago’s First Lady Cruises
  • Chicago Line Cruises
  • Museum of Science and Industry
  • Chicago History Museum
  • Navy Pier

The top five Favorite Nightlife Destinations were:

  • The Redhead Piano Bar
  • Untitled
  • Arbella
  • Howl at the Moon
  • The Second City

Concierges’ Top 5 Favorites Restaurants:

  • The Gage
  • Tortoise Supper Club
  • Remington’s
  • Volare Ristorante Italiano
  • Carnivale

Chicago Concierge Hall of Fame

As part of the awards, Concierge Preferred inducted Tim Batchelder, concierge at the Talbott Hotel into the Chicago Concierge Hall of Fame. Selected by the hospitality community, these individuals are committed to exceptional customer service; continually educating themselves on all the city has to offer; engaging with the hospitality industry to enable excellent service; and experiencing all that Chicago has to offer first-hand in order to better serve all.

Jon Winke Rising Star Concierge Award

The Jon Winke Rising Star Concierge Award was developed to recognize the young talent in our industry and to ensure that they get the formal recognition they deserve. The 2017 winner was Rebecca Starodub, concierge at the Radisson Blu Aqua Hotel.

The award is named after 37-year hospitality industry veteran Jon Winke, chef concierge at the Ritz Carlton Chicago and the first inductee into the Chicago Concierge Hall of Fame who passed away unexpectedly in 2014.

Jon remains an icon in the industry and will always be remembered for his leadership, passion for service, and the pride he took in his role as Chicago‘s premier Chef Concierge. He was loved by many who say he gave them their start in the hospitality industry and was the kind of guy that other concierges would reach out for advice. It is because of that, and so much more, that this award is named after him.

Art Bryan Concierge Partner of the Year Award

New to the event this year, was the presentation of the first-ever Art Bryan Concierge Partner of the Year Award.

Named after Art Bryan, a hospitality industry veteran and longtime owner of the Redhead Piano Bar who passed away unexpectedly last year, this award was given by the concierge community to a business owner they feel best embodies Art’s legacy, serving as a champion and supporter of the concierge community. This year’s winner was Benny Siddu, owner of Volare Ristorante Italiano and Benny’s Chop House.

About the Concierge Preferred

Concierge Preferred, 10 time winner of the “International Partner of the Year” award from the National Concierge Association, is a Chicago-based visitor marketing company with strong roots in the hospitality industry whose product portfolio was strategically designed to drive visitors to our partners’ doorsteps.

Concierge Preferred provides top quality, inside information and resources to people exploring what to do in Chicago by uniquely leveraging and promoting the voice of the concierge. Their motto “Concierge Tips for Exploring Chicago” permeates each product they produce. From their website, newsletters, and magazine, to the Chicago Neighborhood Maps program and more, Concierge Preferred brings together travelers, the hospitality industry and concierge through visitor marketing services in a manner unmatched by any other company in the industry.

For additional information, please contact Amber Holst
at Concierge Preferred

Theresa Hattar promoted to Senior Account Executive at Concierge Preferred

Tim O’Malley, Founder & CEO of Concierge Preferred, Chicago’s leading visitor marketing company, is eager to announce that Theresa Hattar has been promoted to Senior Account Executive from her previous position as Account Executive.

In her time here, Theresa has made a significant impact on not only our business, but our partners’ businesses as well,” says O’Malley. “She is fun, energetic, and smart and has always provided exceptional customer service in addition to driving results.”

Samantha Krause, Vice President of Advertising, echoes O’Malley’s sentiment. “Theresa is one of the best relationship marketers I have ever worked with,” she says. “She actively listens and will always go above and beyond for her clients and ensure that whatever program she puts together will meet their needs.”

A Chicago area native, Hattar has been a proven leader on the sales team having spearheaded marketing opportunities for the company’s partners—ranging from digital and mobile marketing programs to event sponsorship and print-oriented campaigns—all of which were strategically designed to ensure that her clients stayed ahead of the curve while tapping into the city’s lucrative tourism market.

“One of the things I love most about working at Concierge Preferred is that no two days are ever the same,” says Hattar. “I get to work with some pretty awesome people who are passionate about not only the hospitality industry, but our beautiful city, too. I look forward to my new role and embracing the new challenges it may bring.”

Prior to joining the Concierge Preferred team, Hattar worked for six years as a marketing consultant at Dex Media where she produced digital and print marketing promotions based on her clients’ needs.

A membership and mentor committee member for the River North Business Association, Hattar remains active in Chicago’s hospitality community and was awarded the organization’s 2016 Volunteer of the Year Award for her efforts in welcoming and recruiting new members.

A graduate of DePaul University, Hattar studied advertising and public relations with a minor in marketing and was active on campus having played soccer, flag football, and serving on the Illinois Board of Higher Education Student Advisory Committee as Chair of the Private Sector.

Trisha Carey Named Director of Concierge Relations

We are excited to announce that Trisha Carey has joined the Concierge Preferred team today as our Director of Concierge Relations.

Many of you may know Trisha from the industry as she was most recently an account executive at Key: This Week in Chicago and marketing manager at Chicago Trolley & Double Decker Bus Co. prior to that.

Trisha is also active with the National Concierge Association Chicago Chapter, serving as their affiliate liaison. She will be taking over Amanda Cooper’s position, who will remain with the Concierge Preferred team through the Trade Show on April 26th before moving over full time as a concierge at McCormick Place with our partner Toque & Bottle.

You can reach Trisha regarding any needs you and your teams may have regarding Concierge Preferred products, events, and more at or by calling her at 312-588-1786.

Please join us in welcoming Trisha to the Concierge Preferred family as we’re excited to have her on board.

Concierge Day in Chicago 2016

By official proclamation from Mayor Rahm Emanuel, the team at Concierge Preferred is proud to announce that the City of Chicago will celebrate its sixth annual Concierge Day in Chicago on January 28, 2016.

And our city’s concierges surely deserve it. Each year, they make almost five million referrals with more than 1.3 million dining recommendations, 1.1 million shopping suggestions, 658,000 nightlife referrals, and almost 1.2 million tips on cultural attractions.

Concierge Preferred

Concierge Preferred Named "Best Hospitality Publication" by HSMAI

CHICAGO (Dec. 12, 2014) – Just weeks after being named “International Partner of the Year” by the National Concierge Association, the Illinois Chapter of Hospitality Sales and Marketing International (HSMAI) named Concierge Preferred as the “Best Hospitality Publication” in Chicago at its Hospitality Awards banquet on Dec. 4.

The annual event, held at Serendipity Labs, honored businesses in categories ranging from the “Venue of the Year” and “Hottest Hotel” to “Networker of the Year” and special recognition for Choose Chicago for being the driving force behind brining the U.S. Travel Association’s IPW conference to Chicago in April 2014.

“We’re thrilled and honored to win this prestigious award. These are people who really know and understand the industry and for them to pick us shows that the market appreciates the concierge insight and insider perspective that can only be found in Concierge Preferred,” says Tim O’Malley, president & CEO.

The NCA Names Concierge Preferred "International Partner of the Year"

Concierge Preferred won the 2015 National Concierge Association (NCA) “International Partner of the Year” award at the annual NCA Conference held in San Antonio in August.

For the eighth time, Concierge Preferred was awarded the prestigious International Partner of the Year award, which is given annually to an affiliate partner who has gone above and beyond in their support of the concierge community.

An international non-profit network dedicated to supporting concierges and affiliated partners in the job of providing a high level of service across the globe, the NCA provides a support structure staffed by leading experts on concierge service.

“Not a day goes by where the efforts of this wonderful organization are not felt and seen by the concierge and hospitality communities,” says Sheryl Novak, president of the NCA Chicago Chapter. “From hosting one of the most popular concierge events of the year (their annual Trade Show), facilitating introductions to new venues and tools to make our jobs easier, to championing the first and now annual ‘Concierge Day’ in the City of Chicago, all of these honors are appreciated beyond measure by concierges.”

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